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IVR & Smart Call Routing System (GHL + AI)
Client:Internal / Multi-client solution
Date:March 2025
Telecommunications, Automation, AI
AI-powered IVR and call routing system that ensures zero missed calls and instant lead handling.
Max Lebedev
CEO of Sharcon LLC
15+ years in marketing and development. Leading a team of 30+ professionals at Sharcon.
Overview
We designed and implemented an intelligent call routing system that ensures every inbound call is handled without delays or losses.
Solution
The system uses a multi-level IVR to guide callers and automatically route them to the appropriate department or available manager.
If no one answers, fallback logic is triggered:
- Additional call attempts
- Call redirection to backup managers
- Smart retry logic
Results
- Reduced missed calls to near zero
- Faster response times
- Increased lead conversion from phone inquiries
Max Lebedev
CEO of Sharcon LLC
15+ years in marketing and development. Leading a team of 30+ professionals at Sharcon.
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