Privacy Policy

1. Introduction

Sharcon AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy complies with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and Federal Trade Commission (FTC) guidelines.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Company information (business name, job title, industry)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Communication records (emails, chat messages, support tickets)
• Project-related information and requirements

2.2 Automatically Collected Information

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies
• Referral sources and website navigation patterns

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Providing and maintaining our services
• Processing transactions and managing accounts
• Communicating about projects and services
• Providing customer support and technical assistance

3.2 Business Operations

• Marketing and promotional communications (with your consent)
• Analyzing website usage and improving our services
• Conducting research and development
• Complying with legal obligations
• Protecting against fraud and security threats

4. Third-Party Services

We may use the following third-party services that may collect your information:

4.1 Analytics and Tracking

• Google Analytics: Website traffic analysis and user behavior tracking
• Google Tag Manager: Managing website tags and tracking codes
• Hotjar or similar: User session recordings and heatmap analysis

4.2 Communication and CRM

• CRM Systems: Customer relationship management and communication tracking
• Email Marketing Platforms: Newsletter and marketing email delivery
• Communication Tools: Chat widgets, support systems, and video conferencing

4.3 Payment Processing

• Payment Processors: Secure processing of payments and financial transactions
• Invoicing Systems: Billing and invoice management

5. Your Privacy Rights

Under applicable U.S. privacy laws, you have the following rights:

5.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

5.2 Correction and Deletion

• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to legal obligations)

5.3 Marketing and Communications

• Opt-out of marketing communications at any time
• Unsubscribe from newsletters and promotional emails
• Manage cookie preferences through browser settings

6. Data Storage and Security

6.1 Security Measures

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection practices
• Secure hosting and infrastructure providers

6.2 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may vary based on the type of information and applicable legal requirements.

6.3 Data Location

Your information is primarily stored and processed in the United States. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We will respond to your privacy requests within 30 days of receipt, as required by applicable law.