Full Digital Makeover: Website & CRM Implementation for Royal Appliance Services

Royal Appliance Services is a trusted appliance repair and home services provider in Orange County, known for licensed and insured same-day repairs with transparent pricing and a 90-day warranty on labor.

To help scale their business and improve customer engagement, they partnered with our team to build:

1. Custom Website Development We designed and developed a responsive, SEO-optimized website that showcases their Repair Services, Service Areas, Pricing, and Online Booking options. The new website improves user experience and helps convert visitors into service requests.

2. SharconAI CRM Integration We implemented a full CRM system from SharconAI that centralizes all customer data and automates key business processes:

Lead capture and follow-ups from website forms and calls

Automated service booking workflows and reminders

Centralized client history and communication tracking

Task and pipeline management for service teams

This system allows Royal Appliance Services to automatically route leads to technicians, send booking confirmations, reduce manual admin work, and track conversions through the sales pipeline.

1. Workflow Automation & Analytics SharconAI tools were configured to automate email/SMS notifications, assign tasks, and generate performance dashboards. This provides real-time insights into leads, bookings, and customer satisfaction, enabling better business decisions.

Impact: With the new website and CRM:

Online service requests increased

Response times improved with automated alerts

Customer engagements are tracked efficiently

The team can manage follow-ups without manual spreadsheets

Royal Appliance Services now operates with a modern digital infrastructure — helping them scale their service operations while improving customer experience and internal workflow efficiency.